Return & Refund Policy

1. Your statutory rights

Nothing in this policy limits your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations. If an item you receive is defective, damaged in transit, or materially different from what was described or ordered, you are entitled to a repair, replacement, or refund, and this section 1 takes priority over the voluntary policy described below. Contact us as soon as possible — ideally within 48 hours of delivery — with photos of the issue, and we will resolve it at no cost to you, including covering return shipping where applicable.

2. Change-of-mind returns (voluntary policy)

Beyond your statutory rights above, we also offer a voluntary 14-day return window from the date of delivery for items you simply change your mind about, subject to the conditions below. This is a goodwill policy we offer in addition to, not instead of, your legal rights.

3. Conditions for change-of-mind returns

• The item must be unopened, unused, and with its factory seal intact. Because fragrance is a hygiene-sensitive product, we cannot accept the return of any bottle that has been opened, sprayed, or has a broken seal, for change-of-mind reasons — this restriction does not apply to genuinely defective items (see section 1).
• The item must be returned in its original packaging, including any outer box.
• The return request must be made within 14 days of the delivery date.
• Proof of purchase (order number or receipt) is required.
• Gift sets, bundles, and items marked as final sale at the time of purchase are not eligible for change-of-mind returns.

4. How to request a return

Contact us via WhatsApp or email (see our Contact page) with your order number and the reason for return. We will confirm eligibility and provide return instructions. Please do not send items back before receiving this confirmation.

5. Return shipping costs

For defective, damaged, or incorrect items (section 1), we cover return shipping. For change-of-mind returns (section 2), the cost of returning the item is the customer's responsibility unless we state otherwise at the time.

6. Refunds

Once we receive and inspect the returned item, we will notify you of the outcome. If approved, refunds are issued to your original payment method (for card payments) or via bank transfer (for cash-on-delivery orders) within 14 business days. Depending on your bank, it may take additional time for the refund to appear in your account or on your statement.

7. Exchanges

We do not currently offer direct exchanges. If you would like a different item, please return the original (per this policy) and place a new order.

8. Contact us

Questions about a return or refund? Reach us via WhatsApp or email — see our Contact page for current details.