Legal

Shipping Policy

Last updated: September 5, 2026

This Shipping Policy explains how Versa FZE (trade license no. 4417754.01, registered in Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates), trading as Amour Perfumes ("Amour," "we," "us"), delivers orders placed through this website. It should be read together with our Return & Refund Policy and Privacy Policy.

1. Where we deliver

We currently deliver to all seven Emirates of the United Arab Emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. We do not currently offer international shipping outside the UAE.

2. Processing time

Orders are processed within 1–2 business days of payment confirmation (or, for cash-on-delivery orders, order confirmation). Orders placed on Fridays, weekends, or UAE public holidays are processed on the next business day.

3. Delivery timeframes

Standard delivery typically takes 1–4 business days from the date of dispatch, depending on your Emirate and area. These are estimates, not guarantees — delivery can occasionally take longer due to courier volume, weather, or address issues outside our control. We will notify you if we expect a significant delay to your order.

4. Delivery cost

Delivery is currently free on all orders within the UAE. We reserve the right to introduce delivery charges in future, in which case the cost will always be shown clearly at checkout before you pay.

5. Delivery partner

Orders are delivered via Local Delivery. You may receive tracking updates by SMS, WhatsApp, or email once your order has been dispatched.

6. Failed or missed deliveries

If a delivery attempt is unsuccessful (e.g. no one available to receive the order, or an incorrect/incomplete address was provided), our courier will normally attempt redelivery. If an order is returned to us after repeated failed delivery attempts, we will contact you to arrange redelivery (additional delivery charges may apply) or process a refund in line with our Return & Refund Policy.

7. Order tracking

Once your order is dispatched, you will receive confirmation of the expected delivery window. For any questions about the status of your order, contact us via WhatsApp or email — details are on our Contact page.

8. Contact us

Questions about shipping? Reach us via WhatsApp or email — see our Contact page for current details.